At GlintMall, we strive to ensure a seamless shopping experience for our customers. To support this
commitment, we have established the following return and refund policy.

1. Eligible Products:
a. Physical products.
b. Products must be in their original packaging and in an unused, undamaged condition.
c. Items should be accompanied by all materials and accessories initially included.

2. Timeframe for Returns/Refunds:
a. Customers have a 30-day window from the date of delivery to initiate a return or request a refund.
b. The timeframe might be subject to specific legal regulations in the UK.

3. Conditions for Return/Refund Acceptance:
a. Products must be in their original packaging, unused, and undamaged for acceptance of
returns or refunds.
b. The product should be accompanied by all original materials and accessories provided during
the purchase
c. Any signs of usage, wear and tear, or damage is not eligibile for a refund/return.

4. Refund Issuing Process:
a. Refunds can be issued in the form of store credit or returned to the original payment method used during the purchase.
b. The customer may choose between these options upon the successful return of the product.

5. Return Shipping Responsibility:

The responsibility for the cost of return shipping may vary based on the reason for the return. For
instance

a. If the return is due to a product defect or error on the seller's part, the return
shipping cost is covered by the seller.
b. If the return is due to a customer preference change or non-defective reasons, the
customer may be responsible for return shipping costs.

6. Refund Processing Time:
Refunds will be processed within a specific timeframe once the returned item is received and
inspected. This timeframe can vary based on internal processes but will not exceed 14 days.

7. Refund Exceptions:
a. In certain cases, refunds might be subject to inspection and approval, particularly if the product is
not returned in its original condition or if it doesn’t meet the outlined criteria.

8. How to Initiate a Return/Refund:
To initiate a refund, please contact our customer support at [email protected] or using the contact page Contact Us with the following information:
- Your name
- Order number
- Description of the issue
Our customer support team will review your request and respond to you promptly.

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*Return and Refund Policy for Digital Products*

*1. Digital Product Delivery:*
Upon successful completion of your purchase, our digital products will be delivered to you through electronic means, such as download links or you can download it from your account when you sign in to your account.

*2. Refund Policy:*
We want you to be satisfied with your purchase. If you encounter any issues with our digital products, please contact our customer support within 14 days of the purchase date.

*3. Eligibility for Refund:*
- *Defective Product:* We will issue a refund by store credit or through your payment method if the digital product is faulty or does not perform as described.
- *Duplicate Purchase:* In case of accidental duplicate purchases of the same product, a refund for the duplicate transaction may be considered.

*4. Refund Process:*
To initiate a refund, please contact our customer support at [email protected] with the following information:
- Your name
- Order number
- Description of the issue
Our customer support team will review your request and respond to you promptly.

*5. Exclusions:*
This refund policy does not cover circumstances where the customer:
- No longer needs the digital product
- Has changed their mind after the purchase
- Fails to meet the system requirements for the product

*6. Modification of Digital Products:*
We reserve the right to modify or discontinue digital products without prior notice. In such cases, eligible refunds will be issued.

*Effective Date:*
August 22nd 2023